Refund Policy - Immanuel Preparatory
Our Commitment to Customer Satisfaction
At Immanuel Preparatory, we value our customers' satisfaction and aim to provide the highest level of service. In line with our commitment, we have a comprehensive refund policy in place to ensure transparency and fairness in all refund transactions.
Returns and Refunds
Should you need to return a product or request a refund, please carefully review the following guidelines:
1. Eligibility
To be eligible for a refund, the following must apply:
- The product must have been purchased directly from Immanuel Preparatory.
- The request for a refund must be made within [number of days] from the date of purchase.
- The product must be unused, in its original condition, and in the original packaging.
2. Refund Process
To initiate a refund, follow these simple steps:
- Contact our customer support team via the provided contact details.
- Provide the necessary information, including your order number, reason for the refund, and any additional details required.
- Once your request is received, we will assess it and notify you of the approval or rejection.
- If approved, we will guide you through the return and refund process.
- Refunds will be issued through the same payment method used for the original purchase.
3. Non-Refundable Items
While we strive to provide refunds whenever possible, certain items are non-refundable:
- Downloadable digital products, such as e-books and software, once the download link has been accessed.
- Services that have already been rendered, such as event registrations or consultations.
- Perishable goods, such as food products.
- Gift cards or vouchers.
4. Shipping Costs
Shipping costs for returning a product are the responsibility of the customer, unless the return is due to an error on our part.
5. Processing Time
Once we receive your returned item, please allow [number of days] for us to process the refund. We will notify you via email once the refund is complete.
6. Contact Us
If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our friendly and dedicated customer support team. We are here to assist you and provide any necessary guidance.
At Immanuel Preparatory, we believe in fostering trust and creating a positive experience for our customers. Our refund policy is designed to ensure your satisfaction and maintain the integrity of our services. We appreciate your understanding and cooperation in adhering to these guidelines.
